GroomX™ – Frequently Asked Questions
GroomX™ Help Center
Frequently Asked Questions
Clear answers about shipping, returns, and getting the best performance from your GroomX™ 5-in-1 shaver.
Shipping & Delivery
Where do you ship?
United Kingdom + select EU countries. Delivery typically 7–12 business days.
How fast do you dispatch?
Processing 1–2 business days. You’ll receive tracking by email.
Will I pay customs?
Customs/VAT may apply depending on destination regulations.
Product & Use
Is GroomX™ waterproof?
Yes — fully washable. Remove the head, rinse under water, let it air-dry.
Battery & charging
~1h charge → up to 60min cordless. USB powered.
Tips for sensitive skin
Use light pressure with short circular motions; wet shave or pre-shave gel for extra comfort.
Maintenance & cleaning
Rinse after use. Deep clean weekly. Replace head when performance drops.
Warranty & Returns
Return policy
30-day returns from delivery. Email suporte@groomx.online to start.
Warranty
12-month warranty against manufacturing defects.
Orders & Support
Can I change my order?
We process quickly — email us within a few hours and we’ll do our best.
How to contact you?
Warranty & Returns
Return policy?
30-day returns. Email:
suporte@groomx.online.
Warranty?
12-month warranty. Contact support if needed.